Have you received negative feedback on one of your social media accounts? If you have, You’ve probably thought, how do I handle it?
There’s no denying how great social media is for small businesses, but it does have its down sides. It gives users the opportunity to say things they might not say face to face or on the phone. This might be coming from a troll with nothing better to do, or a genuine customer with an issue. Either way you need to maintain a professional standpoint.
There are different types of feedback, which you will handle differently. If someone leas a genuine, constructive comment then it’s best to thank them and take the advice into consideration. Whereas, if the feedback is coming from a troll it’s best to ignore it and move on. These are the different types of feedback:
- Pressing: This type of feedback is simply a heads-up of a problem you might have to act on immediately.
- Constructive: This type of feedback is usually coming from a good place. An example of constructive feedback would be, “This post is a little confusing – those two recommendations seemed very similar.” Constructive feedback gives you an opportunity to modify certain things in the future.
- Disgruntled: People can get nasty on social media, over both big and little things. Generally these people are very upset because of something and they can’t be reasoned with. The best thing to do in this instance is apologize and move on.
- Spam/Troll: Not genuine so should be ignored as you can’t learn anything from it or give anything back.
This is an infographic where we help you handle negative feedback on social media.
How can you handle social media like a pro? Find out in this infographic: https://www.ratedwebdesigncompanies.com/tips-and-articles/manage-social-media/
What are the social media marketing to do’s? Learn from this infographic: https://www.ratedwebdesigncompanies.com/tips-and-articles/dos-social-media-marketing/